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Faq's

When was National Trust Green Energy launched?

The National Trust Green Energy, in partnership with npower was launched on September 3rd, 2007.

What are the benefits?

For each customer signing up to the National Trust Green Energy product, npower will donate £15 to the National Trust Fund to invest in low and zero carbon initiatives at National Trust properties. A further £15 per customer will be donated into this fund for every year the customer remains on the National Trust Green Energy product.*

If you chose to take out both electricity and gas, npower will give the National Trust £30 plus a further £20 for each year you remain a customer*.

How does National Trust Green Energy work?

For every unit of normal electricity that National Trust Green Energy customers use, npower will ensure that the same amount generated from renewable sources is fed into the electricity network. npower estimates the consumption of National Trust customers throughout the year until year end when we check annual consumption data and ensure the correct amount of renewable energy has been purchased to cover annual consumption.

Where does the ‘green’ energy for National Trust Green Energy come from?

National Trust Green Energy is generated from a number of renewable energy sources including offshore wind as well as hydro sources.

How much does National Trust Green Energy cost?

National Trust Green Energy is available to National Trust Members and non members in the UK wishing to support the National Trust Green Energy and costs no more than npower’s standard electricity tariff*.

Why do you match National Trust Green Energy customers estimated consumption? Can’t you use meter reads for the exact figure?

We match 'estimated consumption' as energy purchased is balanced against consumption on a month by month basis. For many customers we may only have annual meter readings, so their consumption in any given month must be estimated. When we have a meter read, it simply confirms the customer's consumption from their last meter read, which may or may not encompass a twelve month period and does not indicate their consumption in any given month.

Do I need new cables or meters to become a National Trust Green Energy customer?

No. The electricity you receive will not change, and you will remain connected to the normal local distribution network. The National Grid (electricity network), distributes electricity to all customers via the existing cables and pylons of the regional electricity networks.

Will I get electricity if there’s no wind?

Yes. On the rare occasion when there is no wind, your electricity supply will not be affected since you are connected to the normal local distribution network. We just ensure that a volume of electricity generated from renewable sources equivalent to your consumption is fed into the electricity network.

How does someone who lives inland physically access green electricity from an offshore wind farm?

Unfortunately, it’s not possible to supply individual houses with electricity from different sources; all homes and businesses in the UK are supplied by the National Grid so as National Trust Green Energy customers the electricity supplied to your home is exactly the same as what you will have received before becoming a National Trust customer.

Can National Trust customers get paperless bills?

National Trust customers can opt for paperless billing, whilst all NT Green Energy literature will be printed on recycled paper.

*Terms & Conditions apply
Switch now to National Trust Green Energy Or call 0800 294 0877 quoting reference F034P